Social gatherings are not permitted in guest rooms. A maximum of 4 people are permitted in a guest room at any one time. After 10pm, there is a zero-tolerance policy regarding noise on guest rooms floors. Noise complaints may result in eviction without compensation.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The hotel is 100% non-smoking. A $200 cleaning will be charged to any guest who violates the smoking policy. Please contact the hotel for further information.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Pets up to 40 pounds are allowed. Upon check-in, guests must sign a waiver and pay a 50 USD deposit. The deposit is refundable only if there is no damage to the room.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Sheraton Springfield Monarch Place Hotel
One Monarch Place.