An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to one night's room rate plus taxes. Please contact the hotel for further information.
All guests are required to present a valid government-issued photo ID upon check-in. Additionally, corporate identification is required for all corporate account reservations.
Alcoholic beverage service is restricted to those 18 years or older with valid photo identification.
Credit Card Policy
The following credit card fees apply and will be charged at the time of transaction. Visa credit/debit: 1.1% MasterCard credit/debit: 0.8% American Express, Diners and JCB: 2.9%
All payments made with an Australian credit card must be confirmed via PIN number; signatures will not be accepted.
A credit card will be pre-authorised at check-in. If the room is prepaid, the pre-authorisation will be 100 AUD per night. If the reservation is not prepaid, the credit card will be authorised for the amount of the accommodation plus an additional 40% per night for incidentals.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Disability accessible guest rooms are available. We can also organise additional accessible services and features via a third-party partner. Please contact the hotel in advance to make arrangements.
The hotel does not offer cheque cashing services. No personal cheques are accepted for payment.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room or check-in.
Connecting Room Policy
Connecting rooms are available and subject to availability. Please contact the hotel directly to make these arrangements.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult, with a maximum of two children per room. Rollaways, child rollaways and cribs may incur extra charges.
Extra Bedding Policy
A maximum of one rollaway bed per room is permitted. A nightly fee applies.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Late Checkout Policy
We are pleased to accommodate late checkouts, based upon availability. For late checkout between 11am and 2pm, a 50 AUD fee will apply. A fee equal to 100 AUD for departure between 2pm and 4pm will apply.
Gift Certificate Policy
Please contact the hotel directly to purchase a gift certificate that can be redeemed for accommodation or food and drinks, with flexible value options. Our gift voucher enquiry form makes it easy to understand the room types and packages available. An original, valid gift certificate must be presented to be redeemed.
Children under the age of 16 must be supervised by an adult at all times in the pool area.
Early Arrival Policy
A request for an early check-in is subject to room availability. An additional fee of up to 100% of one night’s room rate may apply. In order to guarantee an early check-in, the previous night should also be booked.
The hotel is 100% smoke free. A 300 AUD cleaning fee will be charged to any guest who violates the smoking policy.
Pets are not allowed. Only service dogs are allowed. No other pets are permitted.
Sheraton Melbourne Hotel
27 Little Collins Street.
(61)(3) 9290 1000