There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
All guests must maintain a noise level that does not disturb other guests. We ask that non-registered guests curtail their visits by 11pm to ensure quiet for all of our guests. If a noise complaint is reported, security will issue a warning to the offending guest's room. If the noise or disturbance continues, guest may be asked to vacate the hotel at management's discretion.
Hosted events are not allowed in guest rooms, If you are interested in hosting or entertaining during your stay, please contact our Banquet and Sales department. Pool and fitness center privileges are for registered guests only.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Early Arrival Policy
Early arrivals are subject to availability and cannot be guaranteed. Please note your request when you make your reservation. For further information, please contact the hotel directly.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Late Checkout Policy
Late checkouts are subject to availability and cannot be guaranteed. Please note your request when you make your reservation. For further information, please contact the hotel directly.
The hotel has King mini-suites and parlor suites available. Please contact hotel reservations directly to reserve these suites.
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
Pets are not accepted.
Gift Certificate Policy
To redeem a gift certificate, please email the hotel directly. Please note that gift certificates are not redeemable at check-in.
Connecting Room Policy
Connecting rooms are subject to availability but cannot be guaranteed. The hotel will make every effort to honor requests. Connecting rooms consist of Traditional, Deluxe, and Club Rooms, and each pair will have either one king-size bed and two double beds, or two double beds in both rooms. Please note your request when you make your reservation. Due to security policies, guests in both rooms must agree to connecting rooms at check-in. For further information, please contact the hotel directly.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Sheraton Myrtle Beach Convention Center Hotel
2101 North Oak Street.