It is our pleasure to offer extra blankets and pillows upon request. Cribs and rollaways are also available on a first come, first serve basis. Please make the request when reservations are secured.
The hotel does not offer a waitlist.
Early Arrival Policy
Check in time is 3pm; however the hotel will make every attempt to accommodate our guests arriving earlier than 3pm. Please make your request as early as possible, to ensure availability.
Please present a valid government issued picture ID at check-in.
Check Cashing Policy
The hotel will cash travelers’ checks for hotel guests.
Early Departure Policy
An early departure fee of one night’s room and tax will apply if a guest checks out prior to the checkout date that is confirmed upon arrival.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Late Checkout Policy
We are pleased to accommodate late check-outs upon request. Check out time is 12 noon, however if you wish to enjoy your stay into the afternoon, please ask. Every effort will be made to accommodate your request.
Facility Use Policy
Ivy Spa Club member pricing is not guaranteed for SPG® Members. Guests must purchase a separate Ivy Spa Club membership to enjoy member pricing at the spa, which is run by a third-party operator. For more information, please call (1)(612) 343-3131.
All guest rooms and public spaces are 100% non-smoking. A $250 cleaning fee will be charged to any guest who violates the smoking policy.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The hotel is pleased to offer a variety of ADA compliant rooms.
Age Requirement Policy
All guests must be 21 years of age or older to check into the hotel. We request that minors be accompanied by an adult.
The hotel is delighted to welcome pets to the property. We permit one cat or dog less than 50 pounds per room.
We ask that all dogs are kept on a leash when outside the room, and do not permit pets in the hotel's meeting rooms or restaurants. Guests are required to sign a liability waiver at check-in. A non-refundable 50 USD per room per stay cleaning charge will apply.
We kindly ask that guests observe the following regulations when traveling with their pets:
Utilize the "dog in room" door hanger at all times
Keep all dogs on a leash when outside the room
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Connecting Room Policy
The hotel is pleased to offer an array of connecting rooms for your convenience. Junior Suites connect to king or queen/queen rooms. Please make your request as early as possible to ensure availability.
Gift Certificate Policy
We are pleased to accept gift certificates and will do our best to accommodate guest's requested dates for redemption. However, requested dates will be subject to availability at time of booking, unless otherwise stated on the gift certificate. Gift Certificates must be booked by calling the hotel directly.
Hotel Ivy, a Luxury Collection Hotel, Minneapolis
201 South Eleventh Street.