An early departure fee of one night's room rate plus taxes will apply to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve and check-in a room.
Credit Card Policy
In addition to the credit card requirement for reservations, a valid credit card and ID must be presented at check-in. If a guest wishes to pay cash at check-in or checkout, a credit card must still be provided.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Extra Bedding Policy
Rollaway beds are not available.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Package Handling Policy
The hotel accepts a maximum of 5 packages per room. Each package can be up to 20 pounds. The packages must arrive within 7 days prior to guest’s arrival date. Additional fees will be charged if the maximum limits are exceeded.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Early Arrival Policy
Check-in time is 3pm. We are pleased to offer complimentary early check-in, subject to availability upon arrival. Please contact the hotel for further information.
Purchase Order Acceptance Policy
The hotel does not accept any purchase orders as a form of payment.
Pets are allowed. A 50 USD non-refundable deposit will be charged.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Tax Exempt Policy
For City, County and State of New York tax exemption restrictions, please contact the Front Desk.
Late Checkout Policy
Just can't leave your Sheraton Sweet Sleeper™ Bed? Late check-out is offered for an additional charge, subject to availability. Simply contact our Front Desk.
Connecting Room Policy
Connecting rooms are based upon availability.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Room Condition Policy
Rooms are inspected after checkout. A damage recovery fee will be charged if the room and/or its contents are damaged.
Check Cashing Policy
The hotel does not offer check cashing services.
All guest rooms and public spaces are 100% non-smoking. Please contact the hotel for further information.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Sheraton Tribeca New York Hotel
370 Canal Street.