Guests must be 21 years or older with photo identification to reserve a room.
We are happy to accommodate dogs up to 40 pounds and offer Sheraton Sweet Sleeper® Dog Beds, along with bowls for our four-legged friends. A dog must not be left alone in a guest room, and a guest must notify housekeeping when the room can be cleaned in the dog’s absence. A surcharge may be assessed if significant cleaning is required or if the room is damaged. A dog must be leashed or in a carrier in all public areas. Dogs are not allowed in restaurants or the pool area.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Purchase Order Acceptance Policy
Purchase orders are accepted and must be submitted to the accounting department prior to arrival.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Late Checkout Policy
We are pleased to offer late checkout upon request and subject to availability. Late checkout is complimentary until 1pm. Between 1pm and 4pm, a fee of 35 USD applies. From 4pm to 8pm, guests are charged 50% of the nightly room rate.
Early Departure Policy
Departure dates are confirmed during check-in. Guests departing prior to their scheduled departure date will incur a charge of one day's room rate plus tax.
All guest rooms and public spaces are 100% non-smoking. A 300 USD cleaning fee will be charged to any guest who violates the smoking policy.
Check Cashing Policy
Check cashing services are available to Gold and Platinum Starwood Preferred Guest members who present valid identification. There is a limit of 50 USD per day.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Extra Bedding Policy
The Sheraton Signature Sleep Experience Rollaway Bed is available in rooms with a king-size bed for an additional fee.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Early Arrival Policy
We are pleased to offer complimentary early arrival upon request and subject to availability. To guarantee early arrival, guests must reserve the room for the previous night, at the full room rate.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Sheraton Denver Downtown Hotel
1550 Court Place.