For the safety of our guests and associates, hoverboards and similar devices (including all other two wheeled, motorized methods of transportation) are not permitted at the hotel.
Gift Certificate Policy
To redeem or purchase a gift certificate, please contact our Sales Office at (757) 275-7871.
Check Cashing Policy
Check cashing services are available to guests who present valid identification. There is a limit of $50 per day and $100 per day for Platinum SPG Members.
Age Requirement Policy
Guests must be 21 years of age or older with valid identification to register for a room
Credit Card Policy
Credit card authorization forms are accepted as payment. Please contact the front desk directly for instructions and a copy of the form.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Dogs up to 40 pounds are permitted with a 75 USD non-refundable pet fee. No other pets are permitted. Guest must sign a liability waiver for damage and/or cleaning. Guests must not leave dogs unattended in rooms and will be asked to leave the hotel if there are any disturbances. Heavenly dog beds and bowls are limited and provided on a first come, first served basis.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Early Departure Policy
Please be advised that a fee of one half of a night's room rate plus taxes will apply to all early departures unless the front desk is given at least 24 hours notice of the departure.
Extra Bedding Policy
The hotel does not offer rollaway beds. Cribs are available free of charge. Due to limited availability, cribs are provided on a first-come, first-served basis and must be requested.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
The parking garage can only accept vehicles less than 7 feet tall due to garage clearance height. Guests with vehicles over 7 feet tall will be asked to make their own parking accommodations. This applies to over-sized trucks and cars with roof racks, bicycle racks and or roof top carriers.
All guest rooms and public spaces are 100% non-smoking. Please contact the hotel for further information.
The Westin Virginia Beach Town Center
4535 Commerce Street.