Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Late Checkout Policy
Late checkout may be granted based upon availability for a fee. For checkout before 1pm a fee of 50 USD applies. Between 1pm and 4pm, 50% of one night's room rate plus taxes will apply. After 4pm, one night's room rate plus taxes will apply.
Connecting Room Policy
A limited number of connecting rooms are available but are not guaranteed. We only offer king suites interconnecting to standard king rooms.
Age Requirement Policy
Guests must be 21 years or older with photo identification to check in.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Early Departure Policy
We are pleased to accommodate early departures; however, 24 hour advance notice is required. Early departures within 24 hours of original departure date are subject to a charge equal to 100% of the current nightly room rate. Please note that prepaid reservations are subject to the terms and conditions of the rate booked.
Pets are allowed at no charge.
The pool is for hotel guest use only. Glassware is not allowed in the pool area.
Personal checks will be authorized, prior to posting to your account, upon check-in. Any unused balance will be sent to your address via check payment. Cash refunds will not be given for check payments.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
Gift certificates must be presented at the time of check-in. Without the certificate, the night's best available rate will apply.
Outside food is not permitted in our lounge or public areas.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
All guest rooms and public spaces are 100% non-smoking. A 400 USD cleaning fee will be charged to any guest who violates the smoking policy. A designated smoking area is near the front entrance of the hotel.
Magnolia Hotel Houston, a Tribute Portfolio Hotel
1100 Texas Avenue.