All guest rooms and public spaces are 100% non-smoking. Please contact the hotel for further information.
Dogs that weigh up to 80 pounds are allowed, with a maximum of 2 dogs per room. Service animals are allowed. No other animals are allowed. Guests must sign a waiver regarding the pet regulations at check-in. When making your reservation, please indicate if a dog will accompany you. Sheraton signature dog beds and pet bowls are available upon request. The hotel grounds include several grassy areas as well as clean-up stations.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Connecting Room Policy
Connecting rooms can be requested at the time of booking but cannot be guaranteed and are subject to availability upon arrival.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
For payments by a third-party credit card, please contact the hotel at least 72 hours prior to arrival. Credit card authorizations are not accepted within 72 hours of a guest's arrival.
The hotel and many guest rooms are ADA compliant. All accessible rooms have a lowered viewing hole in the entry door, grab bars in the shower/bath, a hand held shower head and a lowered desk area and closet bars. Please contact the hotel for further information.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Alcoholic beverage service is restricted to those 21 years or older.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Sheraton Roanoke Hotel & Conference Center
2801 Hershberger Road.