The hotel is compliant with ADA. ADA compliant guest rooms are available. Please contact the hotel directly for information or additional request.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Age Requirement Policy
Guests must be 21 years or older with valid identification to reserve a room.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
To reserve a suite, please contact the hotel directly.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Connecting Room Policy
Connecting rooms must be requested at the time of the reservation, but are not guaranteed. Hotel features rooms with one king bed connecting to rooms with two double beds
Glassware and coolers are not allowed in the pool and whirlpool areas. Diving, running, and pool toys are also not allowed. All children under the age of 18 must be accompanied by a registered guest.
Dogs up to 40 pounds are allowed. A waiver must be completed at the time of check in.
Check Cashing Policy
The hotel does not offer check cashing services. For our guest's convenience an ATM is located on-site.
All guest rooms and public spaces are 100% non-smoking. A 250 USD cleaning fee will be charged to any guest who violates the smoking policy. There are designated smoking areas outside. Please contact the hotel for further information.
Package Handling Policy
Due to limitations in secure storage space, the hotel will accept a package only if it is received no earlier than 48 hours before a guest’s or group’s check-in. The package must be marked with the guest’s name, the group’s name (if applicable), and the check-in date. Handling fees are as follows:
Boxes (up to 36” by 24” by 24”): 5 USD each
Larger boxes or display cases: 10 USD each
Pallets: 50 USD each
Fees will be charged to the Master Account unless otherwise directed. At the hotel’s discretion, additional labor charges may be incurred, depending on the size of the shipment. The hotel is not responsible for shipping charges, losses, or damages to any deliveries.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Sheraton Sioux Falls & Convention Center
1211 West Avenue North.