Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Extra Bedding Policy
Rollaway beds are not available at the hotel.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The hotel is compliant with ADA. ADA compliant guest rooms are available. Please call the Front Desk at (919) 968-4900 to setup TDD equipment and wheelchair rental/availability.
The hotel allows dogs with restrictions. The hotel must be notified prior to arrival if guests plan to bring their dog. There can only be one (1) dog per room and a waiver must be signed at check-in. Dogs are allowed in only designated Traditional Rooms while accompanied by the guest. Please contact the hotel directly after making your reservation.
The hotel does not offer check cashing services or accept personal checks for guest room payment.
Alcoholic beverage service is restricted to those 21 years or older with valid identification. Alcohol consumed on premises must be purchased from the hotel in accordance with local laws.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Connecting Room Policy
Connecting rooms are not available.
Early Departure Policy
An early departure fee of one night's room plus tax applies to guests checking out prior to their departure date confirmed at check-in.
For information regarding the hotel's Hurricane Policy, please contact the hotel directly at (919) 968-4900.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
All guest rooms, room balconies, and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy. Smoking areas are designated outside the public entrances.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof-of-age card. Photo identification must also match the name that is on the reservation.
Sheraton Chapel Hill Hotel
One Europa Drive.