Aarin Alston
Group Rooms Coordinator
fax 704-626-3658
phone 980-335-2225
aarin.alston@pyramidhg.com

Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.

All guest rooms and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.

In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in.  Cash and checks are not accepted.

Guests must be 21 years or older with photo identification to reserve a room.

There is a package handling fee for all incoming and outbound packages.  Please contact the hotel directly for the exact fee.

Hotel does not offer a waitlist.

Dogs up to 40 pounds are allowed. Dogs over 40 pounds may be allowed at the hotel's discretion. No fee is required, however, fees may apply for any damage caused to room.

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals.  The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged.  Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

The hotel is compliant with ADA. ADA compliant guest rooms are available.

Guests checking out after 12pm and before 4pm will be charged a non-refundable 75 USD fee.  Guests who depart after 4pm will be charged for an additional full night.

Personal checks are not accepted.

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

An early departure fee is imposed on guests departing prior to their scheduled departure date.  Guests can change the date of departure until midnight on the arrival date.  After midnight, a fee equal to one night's room and tax will be imposed.  Please contact the hotel for further information.

To purchase or redeem a gift certificate, please contact the hotel directly.

Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

For security purposes, valid photo identification is required at check-in.  Acceptable forms include a drivers license, passport, and/or proof of age card.

Connecting rooms are limited, subject to availability and cannot be guaranteed. Please contact the hotel directly for connecting room requests.