All guest rooms and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
A guest room with two queen-size beds can accommodate a maximum of four people; an additional rollaway bed is not permitted. A guest room with one king-size bed can accommodate a maximum of three people with the addition of a rollaway bed. Children are included in occupancy maximums. These numbers are based on fire and disaster regulations and fire marshal estimates.
At check-in, guests paying with cash must pay for all nights’ room rates and applicable taxes and fees, plus an additional $200 deposit per stay. Any unused cash deposit will be refunded at checkout.
Credit/Debit Card and ID Policies will apply if a guest presents a credit card at check-in but intends on paying cash at checkout. Credit and debit cards will be authorized for the amount of your stay, plus an amount to cover incidentals. This authorization will hold the required funds until checkout, at which time the amount actually incurred during your stay will be charged. Authorized amounts may take up to 30 days after your departure to be released by your bank or financial institution. The hotel will not be held responsible for any resulting fees or charges.
Dogs weighing up to 40 pounds are allowed in designated pet rooms on the 2nd floor. Only one dog per room is permitted. A waiver must be signed at check-in, or a cleaning fee of 200 USD will be assessed. Pets must not be left unattended. Cats are not allowed. Please contact the hotel directly for further information.
Mandatory Facility Fee Policy
Rates and services are subject to 20% taxes and fees (8% New York state tax, 5% lodging tax, and 7% promotional fee). A Destination Amenity Fee of 24.95 USD per room per day applies to all reservations and covers the following amenities and services:
Unlimited wireless High Speed Internet Access
One bottle of water per day
Unlimited use of guest laundry room
Choice of one of the following per stay from Seneca Niagara Resort & Casino** (limit two per room):
15 USD Free Slot Play with no coin-in required (one-time offer and must be a new member of the Social Club).
25 USD Free Slot Play with 25 USD coin-in.
25 USD Match Play for eligible table games.
25 USD Seneca Resorts & Casinos Free Slot Play voucher (25 dollars per person valid up to two people per room) per day. Minimum 25 USD Coin-In per person per day required to activate the offer.
25 USD Seneca Resorts & Casinos Free Match Play voucher (25 dollars per person valid up to two people per room) per day. 25 USD bet per Match Play coupon required.
15 USD Seneca Resorts & Casinos Free Slot Play voucher (15 dollars per person valid up to two people per room). Offer available only to first-time players, once only. Limit one offer per person.
**Must be 21+ years of age. Valid Seneca Players Club membership required. Free to join with valid Government-issued photo ID.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Telephone Usage Policy
Please refer to the Telephone Pricing and Information card next to your guest room telephone. Charges apply for all outgoing calls, including local, interstate, Canadian, and international calls. AT&T-based access charges apply for toll-free calls as well as operator-assisted calls and information.
ID Requirement Policy
A valid, non-expired form of identification from your state or country of origin (e.g., driver’s license or passport) is required at check-in.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Purchase Order Acceptance Policy
Purchase orders must be submitted and approved by the hotel at least two weeks prior to check in. Please contact Liza Bowman in Accounts Payable for assistance at (1)(716) 278-2640.
Sheraton Niagara Falls
300 3rd Street.