The hotel is compliant with ADA. Fifteen ADA compliant guest rooms are available with accessible bathrooms and other features. Please note specific requirements in the reservation.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Children 12 years or younger must be accompanied by an adult.
Extra Bedding Policy
Child air mattresses and cribs are available. Please contact the hotel for further information.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Early Arrival Policy
Check-in time is 3pm. The hotel will try to accommodate early check-in requests, subject to availability. We are happy to store luggage until your guest room is available. Guests checking in before 8am will need to reserve the previous night.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
With the goal of creating a peaceful environment for all guests, please be advised that parties of any kind are not permitted in any of our guest rooms or suites. Noise complaints are taken seriously and may result in eviction without compensation.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
A valid credit card is required at check-in. Cash may only be used to settle charges upon checkout.
All guest rooms and public spaces are 100% non-smoking. A 1000 USD cleaning fee will be charged to any guest who violates the smoking policy.
Late Checkout Policy
Check-out time is at 12 noon. Late check-outs are sometimes possible, subject to room availability, so please ask at the front desk. Guests who check out after 3pm will be charged a late checkout fee equal to half the room rate.
We welcome dogs weighing up to 50 pounds and are happy to provide a dog bed, bowl, and doggy bag of supplies upon arrival. No additional fees are charged unless damages are incurred or extra cleaning is required. The hotel reserves the right to charge for damage caused by the pet or any additional cleaning needed. Please contact the hotel directly if your dog weighs more than 50 pounds.
Gift Certificate Policy
To redeem a gift certificate, please contact the hotel directly. Additionally, the original certificate voucher must be presented at check-in. Copies of gift certificates will not be accepted.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Element Dallas Love Field
2333 West Mockingbird Ln..