Only Traveler's checks are accepted with valid picture identification. Company and personal checks are not accepted.
Credit Card Policy
Upon check-in all guests must present the same credit card used to purchase their reservation as well as a matching valid form of photo identification. A 50 USD deposit hold per day will be placed on the credit card; however, the deposit is only a hold and not a charge. The hold will be released between 5 to 7 business days after departure.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Early Departure Policy
A fee of 50 USD plus tax will be charged for an early departure.
The only acceptable form of emailed prepayment is Starwood’s secure e-credit system. To submit an e-credit, please email firstname.lastname@example.org. All e-credits must be submitted at least 72 hours before arrival, or they will not be accepted. To ensure security, faxed credit card forms are not accepted.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Up to two dogs weighing 40 pounds or less are allowed in a guest room. No other pets are permitted. A 35 USD non-refundable fee will be charged per pet per day. In addition, a 50 USD deposit will be held per day and will be refunded upon room inspection on day of checkout. A waiver must be signed at check-in before a pet is allowed in any guest room or public area.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
All guest rooms and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
The maximum number of guests per room is four. If there are more than two adults (over 17 years of age) in the room, a daily fee of 10 USD will apply for each additional adult.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve and check-in to a room.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Connecting Room Policy
Connecting rooms are offered subject to availability but not guaranteed and need to be requested. Please make requests at the time of booking.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Four Points by Sheraton Los Angeles International Airport
9750 Airport Boulevard.