Late checkouts after 11am must be requested on the morning of departure, and will be approved subject to availability. Guests checking out after 11am without authorization will be charged a late checkout fee.
Our unsupervised, outdoor pool facility is open seven days a week, year round, 7am-11pm. Hot tubs are also available during these hours. Children under the age of 16 are not permitted to use the hot tub facilities.
Up to two dogs are welcome in a guest room or suite. Each dog must be at least 6 months old and weigh at most 40 pounds. A Heavenly® Dog Bed can be provided if requested in a reservation. Dogs must be pre-registered to ensure that a pet-friendly suite is available. Owners must sign a waiver at check-in and are responsible for any damage, additional cleaning, and compensation to other guests that may be required. Dogs must be leashed at all times, must not be left unattended at any time, and are not permitted in dining, pool, and recreation areas. Dogs are not permitted to bark excessively. Owners must clean up after their dogs. Non-compliance with any of the above policies may result in fees and/or eviction from the premises.
Extra Bedding Policy
Rollaway beds (cots) are not available at this property. Please ensure the room type selected has adequate bedding to accommodate all guests staying in the room.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
All guest rooms and public spaces are 100% non-smoking.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
Check Cashing Policy
The hotel does not offer check cashing services.
A valid photo ID is required for check-in.
The resort has a zero-tolerance policy for excessive noise or any activity that disturbs other guests/owners. As this is a family resort, we ask that non-registered guests curtail their visits by 11pm to ensure quiet stays for everyone.
If a noise compliant is reported, the manager on duty will issue a first noise complaint and ask guests to comply with the Noise/Disturbance Policy. If noise continues, Blue Mountain Security will be called to issue a second and final warning; penalty charges may be deducted from a security deposit or applied to a bill. If a third complaint is reported, guests may be asked to vacate the property by security.
A guest will be charged at or after departure for repairs that are required to return a guest room to saleable condition if damage occurs to the room or fixtures during a stay.
Parties in guest rooms are not allowed. If you are interested in entertaining your guests during your stay, please contact our Banquet and Sales department.
Third Party Credit Card – A non-staying guest wishing to pay for a staying guest's expenses must be arranged directly with the resort. The non-staying guest must contact the property to request a credit card authorization form that can be uploaded via a secure link.
Guest rooms will be inspected upon checkout. A guest may be charged additional fees for extensive cleaning or damage repair beyond the normal cleaning process.
Credit Card Policy
Credit cards used for payment of accommodation charges must be in the name of the guest registered.
Alcoholic beverage service is restricted to those 19 years or older (with two pieces of valid identification, one piece which must be photo identification.)
Age Requirement Policy
Children checking in under the age of 18 must be accompanied by an adult.
The Westin Trillium House, Blue Mountain
220 Gord Canning Drive.