A maximum of two adults and one infant with one baby cot are allowed in Premium rooms. Only Deluxe twin rooms can accommodate a maximum of three adults. However, not all Deluxe twin rooms may be able to accommodate rollaways or cribs. Please contact the hotel directly for more information. A fee applies for the rollaway bed for the third adult.
Suites and Executive Suites can accommodate up to 3 adults. A sofa bed is available in the room. An extra adult fee is applicable for the third adult.
The hotel is disability accessible with ramp access to the lobby, wheelchair friendly facilities, and easy access to the Singapore River and Robertson Quay. Disability accessible guest rooms are available upon request.
Early Departure Policy
Please be advised that a fee of one night's room rate plus taxes will apply to early departures made within 48 hours of arrival. During certain periods, early departure cannot be accommodated and the full amount of the stay will be charged. Please contact the hotel directly for further information.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Parties are not allowed in the guest rooms. To plan a function, please contact the Catering Sales department.
Pets are not allowed. Service dogs are only allowed on the outdoor terrace of The Eatery.
Gift Certificate Policy
To redeem a gift certificate, please contact the hotel directly during business hours, Monday through Friday.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
A valid MasterCard or Visa credit card can be used to guarantee an online reservation.
A deposit, based on the full reservation amount, must be paid by cash or credit card at check-in. For guests paying by debit card, the full reservation amount plus 100 SGD per day for incidentals will be charged at check-in. Unused funds will be refunded to the card at checkout. All outstanding charges are payable by cash or credit card at checkout.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
The hotel offers both smoking and non-smoking floors. Room requests are subject to availability and hotel confirmation. A 400 SGD cleaning fee will be charged to any guest who violates the smoking policy.
Extra Bedding Policy
Not all Deluxe rooms may be able to accommodate rollaways or cribs. Please contact the hotel directly for more information.
Instead of a fully-stocked mini-bar, each room comes with a mini-fridge. This is part of our efforts to reduce wastage and promote a greener environment, where we encourage our guests to create their own mini-bar with items of their preference. You can purchase affordable beverages and snacks (instant noodles included) from the vending machines on the 5th floor or from convenience stores near the hotel. Alternatively, you can dial 2 for in-room dining service.
Late Checkout Policy
Late checkouts after 12pm are subject to an additional charge. A late checkout after 6pm is subject to an additional charge of 100% of the daily room rate.
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Early Arrival Policy
Early check-in prior to 2pm cannot be guaranteed; however, requests will be considered based upon availability. If you require check-in before 2pm, please reserve the previous night and advise the hotel of your expected arrival date and time.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport. The legal age to check-in is 18 years old. Photo identification must also match the name that is on the reservation.