Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Gift Certificate Policy
The hotel only accepts gift certificates issued by the property. The reservation will be made at the best available rate and any adjustments will be made at check-in. Guests will need to provide the gift certificate number when making the reservation.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
A guest room can accommodate a maximum of two dogs, each weighing less than 80 pounds. A one-time cleaning fee of 30 USD per stay will be charged. When making your reservation, please add a note stating the number of dogs you will be bringing to the hotel. Guests must sign a waiver at check-in before dogs are allowed to enter any guest areas. Guests will be liable for the cost of excessive cleaning or repairs. Please note that no pets are allowed in our hotel’s suites or club room level.
All guest rooms and public areas are smoke free. Guests are more than welcome to smoke in designated locations located outside of the hotel. A $200 cleaning fee will be charged to any guest that violates the smoking policy.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Sheraton Denver West Hotel
360 Union Boulevard.