All guest rooms and public spaces are 100% non-smoking. Smoking is permitted 50 feet from the hotel's entrances. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
Gift Certificate Acceptance Policy
Only hotel issued gift certificates are accepted unless there is a national promotion run by Starwood or any of our affiliates. SPG awards are accepted at the property as well. Gift cards in the form of Visa, American Express and Mastercard are also accepted.
Presidential and Governor Suites must be booked directly through the hotel. Please call the Rooms Controller at (1)(215) 448-2835.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Dogs up to 50 pounds are allowed. No other pets are permitted.
The following regulations apply:
Guests must sign a waiver regarding the pet regulations at check-in.
A non-refundable cleaning fee of $50 will be applied at check-in.
Pets must be accompanied by owners at all times on a leash or in a crate.
Pets cannot be left unattended in a guest room.
Check Cashing Policy
Check cashing services are available to guests who present valid identification. There is a limit of $50 per stay.
Extra Bedding Policy
Due to fire and safety regulations guest rooms with two beds cannot accommodate a rollaway.
Early Departure Policy
An early departure fee of 50 USD applies to guests checking out prior to their departure date confirmed at check-in. Arrangements for an early departure must be done at least 24 hours in advance to avoid a penalty. Modifications on the length of stay or early departures are also subject to rate variations. Please contact the hotel for further information.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Sheraton Philadelphia Downtown Hotel
201 North 17th Street.