Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Hotel does not offer a waitlist. Please check back to find availability.
The hotel only allows dogs up to 40 pounds and there is a non-refundable fee of 25 USD per day, per dog. Guests must be present in the room for the room to be serviced by housekeeping. Dogs must be with the guest at all times and never left unattended in the guestroom.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates this smoking policy. Please see the front desk with additional questions.
The hotel is compliant with ADA. ADA compliant guest rooms are available. If you require a room with TDD, a wheelchair rental, or a roll- in shower, please contact the hotel at (407) 660-9000. Please note that fees apply for wheelchair and scooter rentals.
Early Departure Policy
Guests are subject to an early departure fee 50 USD if checking out prior to the confirmed departure date at check-in.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check Cashing Policy
Check cashing services are not available.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel sales office at (407) 551-7514. To redeem a Smart Circle or Community Appreciation Award, please call (407) 660-9000 and ask for "In- House Reservations" between 9am and 5pm, Monday through Friday.
Purchase Order Acceptance Policy
Purchase Orders are accepted by approved companies and approved government agencies.
Sheraton Orlando North Hotel
600 North Lake Destiny Road.