Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Connecting Room Policy
A limited number of connecting rooms are available; however, they are on a request basis only and cannot be confirmed before arrival.
The hotel can accommodate a maximum of four guests within one guest room. Extra adult charges may apply. Please note that there are no rollaway beds available at the hotel.
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Please contact the hotel directly for additional details.
Gift Certificate Acceptance Policy
Gift certificates are accepted; however, black out dates may apply. Please contact the hotel for further information.
All children must be accompanied by an adult. Please contact the hotel directly for additional details.
Late Checkout Policy
Upon request, we are pleased to accommodate guests who would like to checkout after 12pm, based on availability. Please note that an additional charge may apply.
Early Arrival Policy
Upon request, we are pleased to accommodate guests who would like to check-in before 3pm, based on availability. Please note that an additional charge may apply. Please contact the hotel directly for additional details.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Tax Exempt Policy
Supporting documentation must be received by the hotel prior to each stay. Please contact the hotel directly for details.
The hotel allows one pet per guest room. A dog weighing up to 40 pounds (18 kilograms) or a cat is permitted. Each dog is provided with a Sheraton Sweet Sleeper® Dog Bed and a welcome pack that includes useful information and supplies. Please inform the hotel about an accompanying pet either at the time of booking your reservation or before your arrival. Guests must sign a waiver at check-in. A pet cannot be left in a guest room without supervision. The hotel reserves the right to charge for additional cleaning or damage caused by an animal.
Extra Bedding Policy
Rollaway beds are not available in the guest rooms.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Hotel does offer a waitlist. Black-out dates may apply. Please contact the hotel directly to be placed on the waitlist. Guest should provide a phone number and will be called if a room becomes available.
Personal cheques are not accepted as a form of payment.
Cheque cashing service is only available for travelers cheques. Guest must present valid identification and the limit will be determined at the time of arrival. Other conditions may apply.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
All guest rooms and public spaces are 100% non-smoking. A fee will be charged to any guest who violates the smoking policy. Fees are subject to change without notice.