The hotel is compliant with ADA. ADA compliant guest rooms are available. For TDD equipment setup or wheelchair needs, please call and speak with a front office manager or supervisor.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
A valid credit card is required at check-in for payment of the room, tax and incidentals. If a guest is paying cash, a deposit equal to the room, tax and $25 per day will be collected at check-in.
For payment arrangements to a third-party credit card, please contact the hotel's front office manager on duty at least 24 hours prior to arrival.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.
Courtesy to all guests is our goal. Guests must maintain a noise level that does not disturb other guests. If a noise complaint is reported, security will notify the guest. If excessive noise persists, offending guests will be asked to vacate the property without compensation.
Alcoholic beverage service is restricted to those 21 years or older with valid identification.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Age Requirement Policy
Guests must be 21 years or older to reserve a room.
Check Cashing Policy
Check cashing services are available for SPG members only, with a valid drivers license. There is a limit of $50 per day.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Early Departure Policy
An early departure fee of $75 applies to guests who check out prior to their scheduled departure date as confirmed at check-in. Please contact the hotel for further information.
All guest rooms and public space are 100% non-smoking. A 250 USD cleaning fee will be charged to any guest that violates this policy.
Up to two dogs, each 40 pounds and under, are permitted per guest room. Guests are required to sign a waiver at check-in acknowledging hotel pet policies.
Please note that per Virginia Beach City ordinance, from Memorial Day to Labor Day, dogs are not permitted on the beach or boardwalk.
Sheraton Virginia Beach Oceanfront Hotel
3501 Atlantic Avenue.