Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Rooms that are accessible to guests with disabilities can be requested in advance and are subject to availability. Two guest rooms feature wheelchair-accessible bathrooms. Please call the hotel to make a reservation.
Extra Bedding Policy
One rollaway can be accommodated in suites for a fee. Requests must be made at time of booking.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
The hotel accepts cash, credit card and bank transfers as forms of payments; however, a credit card must always be presented upon check-in. Please contact the hotel directly if payment will be in the form of a bank transfer. The hotel does not accept third party credit card payments.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Connecting Room Policy
Connecting rooms are available and are subject to advance request and availability. Deluxe King or Deluxe Twin rooms connect with Superior Twin rooms. Grand Deluxe King rooms also connect with the Ambassador Suite.
Smoking is allowed in designated areas in the restaurants and bars, and smoking rooms are available upon request.
Voucher Acceptance Policy
If booking with a voucher, please contact the reservation department directly at (86)(755) 8282 6303 or email firstname.lastname@example.org.
A visa is required for all international travelers. Visitors with Singapore, Japan and Brunei passports can have visa-free entry in Shenzhen for up to 15 days.
Age Requirement Policy
The minimum age to check-in is 18.
Early Departure Policy
If you need to check out earlier than expected, stop by the front desk. We’ll do our best to settle your bill, but we may have to charge you for your full reservation. Prepaid rates are non-changeable and non-refundable.
Late Checkout Policy
If a guest checks out after 6pm, a charge of one night's stay will be applied to the reservation. If a guest checks out between 2pm and 6pm a charge of 50% of the room rate will be applied to the reservation. There is no charge for check-out between 12pm and 2pm; however, late checkout is subject to availability.
Credit Card Policy
Cash withdrawal from credit card is not allowed. Third party credit card payment is not allowed.
Early Arrival Policy
For check-in before 8am, a charge of one night's stay will be applied to the reservation. For check-in between 8am and 11am a charge of 50% of the room rate will be applied to the reservation. There is no charge for check-in between 11am and 3pm; however, early check-in is subject to availability.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation. Children under 16 years of age must present an Identification card or Hu Kou Ben document upon check-in.
Check Acceptance Policy
Personal checks are not accepted at the hotel.
Sheraton Shenzhen Futian Hotel
Great China International Exchange Square.
(86)(755) 8383 8888