There is a package handling fee for all incoming packages. Please contact the hotel directly for the exact fee.
Age Requirement Policy
There must be at least 1 person of the age of 21 or older, in order to check-in to any of our guest rooms. This person must also be the one that is paying for the room regardless of whether the room was prepaid or not.
Parties in guest rooms are not allowed. We ask that non-registered guests curtail their visits by 11pm to ensure quiet for all of our guests. If you are interested in hosting a party or entertaining during your stay, please contact our Sales & Catering department. Pool and fitness center privileges are for registered guests only. Noise is expected to be kept to a minimum at all times.
Check Cashing Policy
No personal checks are accepted.
All guest rooms and public spaces are 100% non-smoking. A minimum $200 cleaning fee will be charged to any guest who violates the smoking policy. Indiana law prohibits smoking within 8 feet of any entrance into the hotel.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Extra Bedding Policy
A maximum of one extra bed is allowed in king-bed guest rooms, as well as all Deluxe Rooms and Suites. An extra bed is not permitted in a guest room with double beds. Please contact the hotel for further information.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Dogs up to 80 pounds are welcome. There is no fee or deposit required. A pet waiver must be signed upon check-in. Guests are responsible for any excessive damage or cleaning that may be required. Sweet Sleeper dog beds are available.
Sheraton Louisville Riverside Hotel
700 West Riverside Drive.