Weight limit of pets is 40lbs. No other pets are permitted without prior authorization from the General Manager. Dogs will be provided with a Sheraton Sweet Sleeper Dog Bed along with a pet welcome pack that provides information and supplies useful during their stay. Hotel reserves the right to charge for additional cleaning or damage caused by the dog. Guest must sign a waiver. No other pets permitted without prior authorization from the General Manager.
Check Cashing Policy
Check cashing is unavailable.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
All major credit cards are accepted. The hotel does not accept Visa debit or cash payments.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
Late Checkout Policy
Late checkout is subject to availability upon request. If available, no fees will apply.
Gift Certificate Policy
Gift Certificates are available for all hotel outlets from the Front office or Sales & Catering office and may be purchased for any amount.
Sheraton Red Deer Hotel
3310 50 Avenue.