Guests must be 21 years or older with photo identification to reserve a room.
Credit Card Policy
This hotel does not accept personal checks. A valid credit card is required at check-in for the payment of the room, tax and incidentals. Credit cards will be authorized for the full cost of the room and tax plus 50 USD for incidentals per day.
For payment arrangements to a third-party credit card please contact the hotel directly.
Early Departure Policy
Guests checking out prior to their scheduled departure day must advise the front desk of an early departure at least 24 hours in advance. If the reservation is not non-refundable, a fee of one-night (room and tax) may apply.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
Pets are not allowed.
Service animals are permitted. A one-time cleaning fee of 150 USD will be posted before checkout. An additional cleaning fee of 20 USD per day applies for stays longer than 7 days. Additional charges may apply if damages occur. Please contact the hotel prior to arrival if traveling with a service animal.
Quiet hours are observed daily from 10pm until 6am.
Gift Certificate Policy
Hotel specific Gift Certificate usage must be confirmed directly with the hotel and are subject to availability. Guests must surrender the original gift certificate at the time of check-in. No cash value and must be compliant with hotel policies.
The hotel is 100% non-smoking.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Early Arrival Policy
If an early check-in is desired, please contact the hotel on the day of arrival. Early check-in cannot be guarantee until the day of arrival. Guest are welcome to wait if the room is not available prior to 3pm. Please contact the front desk for further information.
Late Checkout Policy
We are pleased to accommodate late checkouts upon request and subject to availability. In the case of a late check-out between 1pm and 4pm, an additional half-day rate will apply. For check-outs after 4pm, the nightly rate will apply.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Four Points by Sheraton Buffalo Grove
900 West Lake Cook Road.