Rachel Kelley
Senior Event Manager
Rachel.Kelley@sheraton.com

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution, and the hotel will not be responsible for any resulting fees or charges.

Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.

All guest rooms and public areas are smoke-free. A 300 USD cleaning fee will apply for smoking in a guest room. Smoking is permitted in the outdoor walkway between the hotel and the Overland Park Convention Center.

The check-in time is 3pm. Early check-in is subject to availability. Please contact the hotel for further information and to make your request.

To purchase or redeem a gift certificate, please contact the hotel directly.

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Rollaway beds are available for a nightly fee. Rooms with two beds cannot accommodate a rollaway bed.

Registered guests must use their room key to access the pool area. Children under 16 years of age must be accompanied by an adult at all times.

Alcoholic beverage service is restricted to those 21 years or older with photo identification.

In order to protect private information, please contact the hotel directly at (1)(913) 234-2144 to set up third party payments. Additionally, purchase orders are not accepted, please make alternate arrangements. Guests using chip enabled debit cards are required to enter their PIN into the card reader when checking in. Some financial institutions may also require a secure PIN to verify transactions with chip enabled credit cards as well. Please consult your financial institution before arrival for more information. Please contact the hotel for further information.

Departure dates are confirmed upon check-in. Departures on the day of arrival will be charged one night's room rate plus tax. For guests who have reservations of two or more nights, departing before the confirmed checkout date will result in an early departure fee of 50 USD.

Guests must be 21 years or older with valid identification to reserve a room.

The safety and security of our guests and associates is of the utmost importance. The hotel prohibits any person from carrying any firearm in any manner onto the hotel premises, which are private property. A guest who fails to abide by this policy may be asked to leave the premises. Civilians, even those who are licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are not exempt from this policy.

Exempted from this policy are law enforcement officers and designated military personnel who are on duty and required to carry firearms in the performance of their duties.

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Connecting rooms cannot be guaranteed in advance and are subject to availability at check-in. We will make every effort to honor requests for connecting rooms. On traditional and club levels, a king-bed room can connect to a room with two queen beds. A Junior Suite with one king bed and a sleeper sofa can also connecting to a room with two queen beds.

Standard checkout time is 12pm. Requests for late checkout is based on availability at the time of check-in and fees may apply. Please contact the hotel for further information.

Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.

The hotel is ADA compliant. Accessible king-bedded rooms are available.

All guests must maintain a noise level that does not disturb other guests. If a noise complaint is received, security will issue a warning to the offending room. If the noise or disturbance continues, guests may be asked to vacate the hotel at management's discretion.

Parties are not allowed in guest rooms. If you would like to host a party or entertain during your stay, please contact our Sales and Catering Department.

The hotel accepts dogs under 40 pounds at no additional charge. Guests with dogs weighing more than 40 pounds are charged a non-refundable fee of 40 USD per stay. A guest must sign a waiver at check-in, agreeing to the following:

• The dog must be accompanied by a member of your party at all times and may not be left unattended in a guest room.
• The dog must be on a leash or in a carrier when in public areas. Dogs are prohibited from food and beverage outlets.
• Housekeeping service must be scheduled in advance at a time when the dog will not be in the guest room.
• Noise disturbances must be prevented as a courtesy to other guests.
• Other boarding arrangements must be made if complaints are made by guests or staff members or if requested by the manager.
• Additional cleaning or repair fees may apply if necessary.

Guests further agree to assume full and complete financial and legal responsibility for any personal injury or property damage caused by their pets, suffered by any hotel guest or employee, and to indemnify the hotel for any claim that may arise.

The hotel does not offer a waitlist.