Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
The hotel is compliant with ADA. ADA compliant guest rooms are subject to availability. Please call the hotel directly to confirm or note the ADA requirement in the special instructions section of your reservation.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
All guest rooms and public spaces are 100% non-smoking. A 250 USD cleaning fee will be charged to any guest who violates the smoking policy.
Connecting Room Policy
The hotel offers a limited number of connecting rooms that are subject to availability at check-in. Configurations are available with one king room connecting to a double queen room or a double queen room connecting to another double queen room. Please request connecting rooms at time of making reservation.
One dog up to 80 pounds is allowed per room for a fee of 45 USD per night. Guests must sign pet-waiver upon check-in. Please be advised that dogs must be accompanied by their owners at all times. The guest room will evaluated after guest departure and a cleaning fee may be charged. No other animals are allowed at this hotel. Please contact the hotel for further information.
Late Checkout Policy
Late checkout may be requested, but cannot be guaranteed and is subject to availability on the day of departure. An additional fee equal to one night’s room rate may apply after 4pm. Please contact the front desk to check for availability.
Early Arrival Policy
Check-in prior to 4pm cannot be guaranteed, but will be honored based upon availability. Check-in prior to 9am will be charged for an additional night.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Payment by a corporate third party is permitted; please contact the hotel in advance to receive an authorization form. Personal check are not accepted.
Early Departure Policy
Please be advised that a fee of one night's room rate plus taxes will apply to all early departures.
Sheraton Redding Hotel at the Sundial Bridge
820 Sundial Bridge Drive.