A late checkout is subject to availability and charges apply. Checkouts between 2pm and 5pm will incur a fee of 50% of the full room rate. For checkouts after 5pm, the full room rate will apply.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof-of-age card. Photo identification must also match the name that is on the reservation.
By Korean law, alcoholic beverage service is restricted to those 20 years or older (with valid identification).
Payment by a third party is permitted; please contact the hotel in advance to receive an authorization form. Personal checks are not accepted.
Family Plan Policy
Children who are 15 or younger sleep for free in the existing bedding of a room shared with a paying adult.
Credit Card Policy
All guests that have a prepaid and non-refundable rate are required to provide a valid credit card upon check-in to guarantee any incidental charges that may be incurred during the stay.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve and to check-in to a room. Guests under the age of 18 must be accompanied by adults. The hotel respectfully reserves the right to check photo identification.
All guest rooms and public spaces are 100% non-smoking. Designated smoking areas for guests are provided outside of the building. Please contact the hotel for further information.
The hotel welcomes dogs under 22 pounds (10kg). Dogs must be in a crate when in public areas of the hotel. Any guest with a pet will be asked to sign a waiver at check-in. Guests are responsible for any damage caused by their dogs. A cleaning fee of 120,000 KRW, plus a service charge and VAT, per stay applies. Please contact the hotel for further information.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Facility Use Policy
Please note that children under 14 years of age are not allowed in the Sheraton Club Lounge during the following hours:
weekdays from 6pm to 9pm
weekends from 5pm to 8pm
In addition, the sauna is only available to guests aged 18 years or older. Sauna entry may require an admission fee depending on the room booked.
Extra Bedding Policy
This hotel allows a maximum of one additional rollaway bed per room. Extra charges and applicable taxes and service charges apply. Extra beds are subject to availability and reservations must be made in advance.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Early Arrival Policy
Early arrivals are subject to availability and charges may apply. To guarantee early arrival, the room must be reserved for the previous night.
Sheraton Seoul Palace Gangnam Hotel
(82)(2) 532 5000