For security purposes, valid photo identification is required at check-in. Acceptable forms include a state or government issued photo ID and/or a passport.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
All guest rooms and public spaces are 100% non-smoking. A 250 USD cleaning fee will be charged to any guest who violates the smoking policy.
Check Acceptance Policy
No personal checks are accepted.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Late Checkout Policy
Late checkout requests are granted based on availability. Guests checking out between 12pm and 4pm will be charged a late checkout fee of 50 USD. Late checkout anytime after 4pm will incurs charge equal to one night's current room rate. Please contact the hotel directly for more information.
The maximum capacity for standard rooms is four persons.
Tax Exempt Policy
Stays of at least 30 days are eligible for exemption from the state’s lodging tax, though the municipal tax will still apply. Government exemptions will apply only to guests who produce an exemption card issued by the U.S. Department of State that specifically names hotels and motels as exempt. No other government exemptions will be honored.
Package Handling Policy
There is a package handling fee for all incoming packages. Please contact the hotel directly for the exact fee.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Pets are welcome. There is a non-refundable one time pet deposit of 75 USD. Weight restrictions apply.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
A valid credit card and matching photo ID are required at check-in for the payment of a guest room, tax, and incidentals. Guests may pay their final bill with cash at checkout.
Early Departure Policy
Please be advised that a fee of one night's room rate plus taxes will apply to all guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.
The hotel is compliant with the Americans with Disabilities Act. ADA-compliant guest rooms are available upon request. For more information, please call Jim Rhodes, the hotel’s ADA contact, at (1)(480) 850-1610 extension 6.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.
Purchase Order Acceptance Policy
Purchase orders are not accepted as a form of payment. Please contact the hotel in advance to make alternate payment arrangements.
Age Requirement Policy
Guests must be 18 years or older with photo identification to check in.
Four Points by Sheraton Phoenix South Mountain
10831 South 51st Street.