Aarin Alston
Group Rooms Coordinator
aarin.alston@pyramidhg.com

Pets weighing up to 80 pounds are allowed. A refundable deposit of 75 USD is due at check-in. Guests must also sign a waiver at check-in.

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

All guest rooms and public spaces are 100% non-smoking. A $200 USD cleaning fee will be charged to any guest who violates the smoking policy.  

Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.

An early departure fee will be imposed on guests who check out before their reservation’s scheduled departure date. Guests may change their date of departure without penalty until midnight on their day of arrival. After midnight, a fee of up to one night’s room rate plus tax will apply. Please contact the hotel for more information.

Guests must be 21 years or older with photo identification to reserve a room and check in.

To redeem a gift certificate, please contact the hotel directly.

The hotel is compliant with the American with Disabilities Act. ADA-compliant guest rooms are available and feature handrails, lowered sinks, raised toilet seats, and roll-in showers.

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Check cashing services are available to SPG Platinum guests who present valid photo identification.  There is a limit of 100 USD.

Hotel does not offer a waitlist.

Connecting rooms are available but not guaranteed and need to be requested.  Please contact the hotel directly to make these arrangements. 

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.