From the Oktoberfest website: "Whether you’re visiting Cleveland from out of town Labor Day weekend, or just want a worry-free Oktoberfest experience, the Sheraton Cleveland Airport has you covered. As the Official Hotel of the Cleveland Oktoberfest, the Sheraton will provide shuttle service to and from Oktoberfest, as well as exclusive reduced room rates for O-Fest patrons."
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
The hotel accepts credit cards and cash with a valid photo ID at check-in. Advanced third party payments for a guest room can be made by contacting the hotel directly for a credit card authorization form.
Pets are not allowed. Only service animals are allowed. No other animals are permitted.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Extra Bedding Policy
Rollaway beds are not available at this hotel.
Age Requirement Policy
A guest must be 21 years of age or older to register at the hotel.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Check Cashing Policy
Check cashing services are available to Platinum and Gold SPG Members who present a valid driver's license and a major credit card. There is a limit of 50 USD per day.
Sheraton Cleveland Airport Hotel
5300 Riverside Drive.