Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 10 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
All guests must maintain a noise level that does not disturb other guests. If a noise complaint is reported, security will issue a warning to the offending guest’s room. If the noise or disturbance continues after three warnings, guests may be asked to vacate the hotel at management’s discretion. Quiet time is from 10pm to 7am daily.
Alcoholic beverage service is restricted to those 21 years or older with valid government issued identification.
The hotel does not offer a waitlist.
This is a smoke-free property. All guest rooms and public spaces are 100% non-smoking. A 250 USD cleaning fee will be charged to any guest who violates the smoking policy. Please contact the hotel for further information.
The hotel is compliant with ADA. ADA compliant guest rooms are available. Please contact the hotel directly to make these arrangements.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Gift Certificate Acceptance Policy
Gift certificates are accepted based on availability. The 24-hour cancellation policy applies.
Connecting Room Policy
Connecting rooms are available upon request, subject to availability and cannot be guaranteed. Please make requests at time of booking.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Age Requirement Policy
Guests must be 21 years or older with a valid government-issued ID to check-in. Guests checking into the hotel must have a valid credit card at check-in time.
Pets are not allowed. Only service animals are allowed. No other animals are permitted.
Sheraton Indianapolis City Centre Hotel
31 West Ohio Street.