This property is 100% smoke-free for all guest rooms and public areas. A $250 cleaning fee will be charged to any guest who violates the smoking policy.
The hotel has no suites.
Check Acceptance Policy
No personal checks are accepted.
Social gatherings are not permitted in guest rooms. A maximum of four people is permitted in a room at any one time. Parties are allowed in the Living Room 24/7. After 10pm, there is a zero-tolerance policy regarding noise on guest floors. Noise complaints may result in eviction without compensation.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Pets are not allowed.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Age Requirement Policy
Guests must be 21 years or older with photo identification to occupy a room.
Cash is no longer accepted as a form of payment on reservations. A credit card is required for all reservations and must be presented by the cardholder at check-in.
If using a debit card at check-in, a hold will be placed on your checking account for the amount of your room and tax for the entire stay plus 15% for incidentals. Any unused funds will be released at check-out and are normally returned to your checking account between 5-7 business days depending on your financial institution.
Four Points by Sheraton Philadelphia City Center
1201 Race Street.