Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Tax Exempt Policy
In order to be eligible for tax exemption status, guests on Federal Government business must supply their own tax exempt letter and government identification at check-in.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Late Checkout Policy
Late checkout can be approved up to 2pm daily with no charge. After 2pm, a half-day rate charge will apply. After 6pm, a full-day rate charge will apply.
Pets are not allowed. Only licensed service animals are permitted.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit cards will be authorized at check-in for the amount of your stay, plus 100 USD to cover incidentals. Once released, these funds can take three to five business days to be returned back into the account. The hotel recommends that credit cards be used at check-in.
Four Points by Sheraton San Jose Airport
1471 North 4th Street.