Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Swimming is done at your own risk, as there are no lifeguards on duty. The pool may be closed for maintenance or due to inclement weather.
Tax Exempt Policy
Guests who claim tax exempt status must present appropriate documentation no later than the date of arrival.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Resort Charge Policy
A daily resort fee of 39.34 USD (tax included) is applicable to all reservations. This fee includes:
In-room bottled water
Local and 800-number calls
Business center access, including incoming faxes and outgoing domestic faxes
24-hour access to the Athletic Club
Access to the outdoor heated lap pool and three infinity hot tubs
Onsite storage of skis, snowboards, and boots during your stay
Shuttle service within the Beaver Creek and Avon area (based on availability)
Daily access to digital newspapers and magazines via mobile app
Complimentary access to GoPro (based on availability)
Inclusions are subject to change.
Travel Insurance Policy
All guests are urged to buy travel insurance for reservations. The resort does not make exceptions for weather related delays, unexpected illness or injury, unexpected work related obligations or other types of personal emergencies. Travel insurance is highly recommended for every reservation. Please contact the hotel for further information.
A valid photo identification is required to check in and for any credit card transaction. Valid forms of ID include any government issued driver's license, government issued ID, or passport.
The resort is a 100% non-smoking facility. No smoking guestrooms or public facilities are available at this time. In compliance with the Colorado Indoor Clean Air Act and the town of Avon's smoking guidelines, smoking is not permitted inside any public building or within 50 feet of a building's entrance or public walkway. A 250 USD cleaning fee will be assessed to any guest who violates the smoking policy.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Personal checks drawn from a US bank are acceptable as payment for goods and services. Checks may be cashed at the front desk with a valid form of ID and a valid credit card. Check-cashing limits are $100 per day, or $200 per day for Starwood Preferred Guest Gold and Platinum members.
Connecting Room Policy
If guests require connecting rooms, please reserve a two or three bedroom suite, as all connecting rooms are parts of multi-room suites. Studio suites are not connecting. Please contact the resort directly, prior to arrival, to assure that the requests are honored.
Extra Bedding Policy
Rollaway beds are not available for Traditional Rooms or Studio Suites. For the larger suites, the resort has an extremely limited number of rollaway beds and guests should contact the resort directly to inquire about availability and to reserve rollaway beds. Rollaway beds are 35 USD per night plus tax.
Early Departure Policy
All reservations are pre-paid before arrival. Refunds are not offered for an early departure.
Credit Card Policy
The following credit cards are accepted: American Express, Visa, MasterCard, Discover. Please note that credit cards that are attached to a debit account will have funds authorized upon check-in to include the total room cost plus tax, and an estimated incidental amount.
Late Checkout Policy
Late checkout requests are granted based on availability on date of departure. Every effort will be made to accommodate requests. Luggage assistance and storage are also available.
The hotel welcomes dogs for a fee of 50 USD for the first dog and 25 USD for second dog per night. We provide a Westin Heavenly® Dog Bed and water and food bowls upon request. Dogs must be leashed at all times and are not permitted in any dining facility, pool deck, fitness center, or spa. Limit of two dogs per guestroom. No other animals are permitted.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Package Handling Policy
The following charges for handling shipments will apply:
10 USD per package over 10 pounds
20 USD for packages over 50 pounds, ski/snowboard bags, golf bags, and luggage.
Fed-Ex and UPS are the preferred shipping methods. USPS shipments may be sent our P.O. Box, however, shipments may be delayed up to four days. All shipments must include both the physical address and P.O. Box number. Please contact the hotel for further shipping information.
Shipments should be addressed as follows:
The Westin Riverfront Resort
C/O Guest Name (listed on reservation)
126 Riverfront Lane, P.O. Box 9690
Avon, CO 81620
The Westin Riverfront Resort & Spa, Avon, Vail Valley
126 Riverfront Lane.