Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
Cats and dogs weighing up to 60 pounds are permitted. Two pets are permitted per guest room and must be crated if left unattended. Dogs must be leashed when in public areas. A waiver must be signed at check-in. A non-refundable fee of 50 CAD per night will be charged. An additional fee will be charged if excess cleanup is required.
Alcoholic beverage service is restricted to those 19 years or older with valid photo identification.
Four Points by Sheraton Kingston
285 King Street East.