Children who are 16 or younger sleep for free in the existing bedding of a room shared with a paying adult. Cribs are available at no charge.
A valid credit card must be provided at check-in for payment of the room, tax and incidentals. Guests paying in cash must provide a deposit at check-in equal to the room, tax and 250 USD per stay.
For third-party credit card payment arrangements, please call the hotel directly to request an electronic credit card authorization form.
Extra Bedding Policy
Extra beds are not available. Cribs are provided upon request and are subject to availability.
Only service animals are permitted in the hotel. No other animals are permitted.
Age Requirement Policy
Any guest under the age of 21 must check in with a parent or legal guardian.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Connecting Room Policy
Connecting rooms are not available. Adjacent rooms should be requested at the time of the reservation and will be honored, subject to availability.
ID Requirement Policy
For security purposes, valid photo identification and credit card is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
All guest rooms and public spaces are 100% non-smoking. A $250 USD cleaning fee will be charged to any guest who violates the Smoking Policy. Guest's found to be in violation of the Smoking Policy may also be asked to vacate the property without refund. Designated smoking areas are provided outside of the building.
Guests must conduct themselves in an orderly manner and comply with applicable laws. The hotel is entitled to remove any person who causes noise or disturbance that is objectionable, improper, or undesirable.
Late Checkout Policy
Feel free to sleep in—checkout time isn’t until 11am. Looking to stick around a bit longer? Let us know and we’ll try to keep the room available for you. There’s no guarantee, but if we need you to clear the room, we can always secure your suitcase in our complimentary luggage storage until you’re ready to go.
Early Arrival Policy
Guaranteed check-in time is 4pm. The hotel accepts requests for early check-ins, which are subject to availability.
Early Departure Policy
An early departure fee applies to guests checking out prior to their departure date confirmed at check-in. Generally, 48 hours notice is required when early departure is needed to avoid any penalties. Please contact the hotel for further information.
Four Points by Sheraton Virginia Beach Oceanfront
1211 Atlantic Avenue.