The hotel accepts dogs that weigh less than 40 pounds for no additional charge. Guests with dogs over this weight limit are billed a one-time, non-refundable fee of $50 per stay. Upon arrival, we'll offer you a Westin Heavenly® Dog Bed and a welcome amenity with information and supplies for your pet. Guests with dogs will be required to sign a damage waiver upon check-in.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Credit/Debit Card Policy
Please be advised that if you are using a Visa or MasterCard debit card as a form of payment at the time of check-in for your room reservation, a credit hold will be placed on the bank card. The amount reflects room and tax plus a 50 USD security deposit for any other charges which may occur during your stay. The final bill for the stay will be charged to the debit card at time of check-out and the remaining hold will be released within five business days from check out. Please contact the hotel for further information.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Please ensure that all packages sent to the hotel include the hotel name and address, the name of the guest receiving the package, the arrival date of the guest, and (if applicable) the name of the convention they are attending.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check Cashing Policy
Check cashing services are available to guests who present a valid, major credit card and photo identification. There is a limit of $100 per stay.
Gift Certificate Policy
To purchase a gift certificate, please contact the hotel's Executive Assistant at (1)(816) 391-4403.
To redeem a gift certificate, please contact the hotel at (1)(816) 474-4400 and ask for extension 2000.
The hotel is compliant with ADA standards and offers disabled accessible guest rooms.
Purchase Order Acceptance Policy
The hotel does not accept any purchase orders as a form of payment. Questions can be directed to the hotel's accounts receivable department.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
In keeping with our Breathe Westin® program, all guest rooms and public spaces are 100% non-smoking. Guests who smoke in a guest room will be charged a 250 USD fee to cover the cost of cleaning the room.
Hotel does offer a waitlist. Contact hotel directly.
Connecting Room Policy
Connecting rooms are not guaranteed at the time of reservation. Connecting rooms are subject to availability upon arrival.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Early Departure Policy
There will be an early departure fee of $75 on reservations of two nights or more when guests check out prior to the original departure date. Guests are able to revise their departure date up until midnight of their first night without penalty. Departures on the day of arrival will be billed one night's room charge plus tax.
The Westin Kansas City at Crown Center
1 East Pershing Road.