Guests are not allowed to hold parties in rooms or suites. A noise complaint will result in eviction from the hotel without a refund of the first night’s rate.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Guests paying in cash will be asked to pay full accommodation rates plus 300 AUD bond per day for incidentals. The unused portion of the bond will be refunded at checkout.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Early Departure Policy
Please be advised that an early departure accommodation fee of a minimum of one night's room rate equal to that booked will apply to early departures dependent on the rate conditions booked. For all prepaid nonrefundable rates, this policy will not apply, as no cancellation refund is available per the original booking conditions of the rate.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
The hotel offers accessible facilities and guest rooms.
Check Cashing Policy
The hotel does not offer check cashing services.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds may incur extra charges; cribs are included in the cost of the room.
All guest rooms and public spaces are 100% non-smoking. A 300 AUD cleaning fee will be charged to any guest who violates the smoking policy.
Late Checkout Policy
Late checkout is subject to availability and additional fees based on time of departure.
Connecting Room Policy
Connecting rooms are available and are subject to availability at the time of check-in. Please contact the hotel directly to make these arrangements.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Only service animals are allowed. No other pets are permitted.
ID Requirement Policy
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Credit Card Policy
For security reasons, please do not provide credit card details through email. Please either call the toll-free line or use our secure fax number to provide credit card information.
All guests booking a prepaid and non-refundable rate, are required to provide the credit card used at time of check in for validation of charges and a valid credit card upon check-in to guarantee any incidentals charges incurred during their stay.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel during business hours, Monday - Friday.
Voucher Acceptance Policy
Vouchers are accepted.
Extra Bedding Policy
Rollaway beds are available in select rooms for a nightly fee while cribs are complimentary. Please request extra bedding when you book your reservation.
The hotel does offer a waitlist. Please contact the hotel for further information.
Early Arrival Policy
Early arrival is subject to availability and is not guaranteed. To guarantee an early arrival, guests must book the night prior to their arrival at the best available rate.
Four Points by Sheraton Brisbane
99 Mary Street.
(61)(7) 3164 4000