Gift certificates must be redeemed within the valid dates. Reservations must be made directly with the hotel and are subject to availability. Gift certificates are usually only valid on weekends. Please contact he hotel for further information.
We accept dogs up to a maximum of 40 pounds or less. The hotel reserves the right to charge the guest's credit card for additional cleaning and excessive damage caused by the dog. Guest will be required to sign a waiver upon check-in. Pet designated rooms on 1st and 2nd floor only.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The Sheraton Pleasanton is a smoke-free environment. All guest rooms and public areas are non-smoking. A $200 cleaning fee will be charged for in-room smoking. Designated smoking areas are located outside the hotel.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Early Departure Policy
An early departure fee of $100 applies to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Sheraton Pleasanton Hotel
5990 Stoneridge Mall Road.