Feel free to sleep in—check-out time isn’t until 12 noon. Looking to stick around a bit longer? Let us know and we’ll try to keep the room available for you. A fee of 75 USD will be apply to guests checking out past 1pm. Check-outs after 4pm will be charged one night's room rate plus tax.
Aaahhh…breathe easy! We're a 100% smoke-free environment. So please follow our no-smoking rules—there's a 250 USD fine per night for anyone lighting up inside the hotel.
Animals are family, too! That’s why the Aloft Atlanta Downtown welcomes dogs up to 40 pounds. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping! Please be sure to sign our pet waiver upon check-in.
Babysitting/Child Care Policy
The hotel does not provide babysitting or child care.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
All reservations must be guaranteed by a valid credit or debit card. The name on the card must match the picture ID provided at check-in. Cash payments are not accepted at check-in.
Gift Certificate Policy
To redeem a gift certificate, please contact our sales department by calling (1)(678) 515-0306 or emailing firstname.lastname@example.org.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
All guests must maintain a noise level that does not disturb other guests. If a noise complaint is reported, security will issue a warning to the offending guest's room. If the noise or disturbance continues after the second warnings, guests will be asked to vacate the property.
Extra Bedding Policy
We don't have any extra rollaway beds, but many of our Aloft rooms offer two queen-size beds, so be sure to ask if that's what you need. And we're always eager to accommodate your little ones, with baby cribs are available at no extra charge.
Age Requirement Policy
Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 18 years or older. Be sure to bring ID in case we need to confirm.
Sorry, it’s nothing personal—but we don’t accept personal checks for payment.
Credit Card Policy
For pre-paid reservations, the credit card used for booking must be presented upon check-in. For a Credit Card Authorization Form please contact the hotel directly.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Early Arrival Policy
Check in at 3pm or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
Connecting Room Policy
Traveling together with family or friends? A limited number of our Aloft rooms can be connected. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages, as well as storage. Please contact the hotel directly for the exact fee.
Early Departure Policy
An early departure fee will apply to guests departing prior to their scheduled departure date. For guests departing before 4pm the fee will be 75 USD. One night's room rate plus taxes will apply for guests departing after 4pm.
Aloft Atlanta Downtown
300 Ted Turner Drive NW.