The departure date will be confirmed at check-in except for non-refundable, non-changeable reservations. Any changes after check-in are subject to a 50 USD early departure fee. Changes to the length of the stay may require an adjustment to the nightly room rate. Please refer to the reservation confirmation to verify the arrival, departure and cancellation policies.
Age Requirement Policy
Guests must be 21 years or older to reserve a room.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
All guest room and public spaces are 100% smoke-free. A $200 cleaning fee will be charged to any guest if any evidence of smoking is found in their room. Please contact the hotel for further information.
Dogs up to 40 pounds are allowed in specified rooms. A minimum non-refundable fee of 50 USD plus tax will be charged. Dogs must be present at time of check-in to be registered, cannot to be left unattended in the guest room and are not allowed in Club Level rooms. Cats are not allowed. Service animals are exempt.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
If paying with cash, guests must present valid identification.
For the safety of our guests and associates, the following devices are not permitted at the hotel:
Please contact the hotel for further information.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Late Checkout Policy
Checkout time is 12 noon. Please contact the front desk to request a late checkout, which is subject to availability on the day of departure. For a departure between noon and 6pm, a late checkout fee equal to 50% of the nightly room rate may be charged. For a departure after 6pm, a late checkout fee equal to 100% of the nightly room rate will be charged. Please refer to your reservation confirmation for specific arrival, departure, and cancellation terms and conditions.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Sheraton Albuquerque Uptown
2600 Louisiana Blvd NE.