If you have a sudden change of schedule and need to cut out early, stop by the front desk. We’ll do our best to settle your bill—but we may have to charge you for your full reservation.
Aaahhh…breathe easy! We're a 100% smoke-free environment including all guest rooms and public spaces. A 350 USD cleaning fee will be charged to any guest who violates the smoking policy.
Early Arrival Policy
Check in at 3pm or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
The hotel does not offer a waitlist.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Personal checks are not accepted. Travelers checks are accepted as payment only, with valid identification. The hotel does not cash Travelers checks. Other conditions may apply.
Gift Certificate Policy
Please contact the property directly to redeem hotel gift certificates. Reservations using gift certificates will not be honored if booked online or through central reservations at a different rate.
Age Requirement Policy
Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 21 years or older. Be sure to bring ID in case we need to confirm.
Animals are family, too! That’s why Aloft welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
* If your dog weighs more than 40 pounds, please contact the hotel directly to discuss a waiver.
Extra Bedding Policy
Roll away beds are not available. Extra bedding (blankets and pillows) can be requested upon arrival or during your stay and are subject to availability.
Daily housekeeping is available. For guests who are staying longer and do not wish to be disturbed, our Housekeeping Team will provide a refresh every 3 days.
Aloft Austin Downtown
109 East 7th Street.