Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Connecting Room Policy
Connecting rooms are subject to availability, upon request.
Meeting Room Policy
Meeting Rooms are available but must be reserved through the sales office in advance.
All guest rooms and public spaces are 100% non-smoking. A 500 USD cleaning fee will be charged to any guest who violates the smoking policy.
Extra Bedding Policy
Extra bedding is subject to availability, upon request.
Late Checkout Policy
Late checkouts are sometimes possible for a fee of 150 USD, subject to room availability.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Gift Certificate Policy
Please contact the hotel directly to redeem gift certificates. All gift certificate reservations must be made with the hotel directly. Gift certificate reservations made through other booking channels will not be honored and rates will not be adjusted.
Early Arrival Policy
A request for early check-in can be made in advance but cannot be guaranteed. Every effort to fulfill the request will be made based upon availability.
Housekeeping services are provided daily, or at a minimum of every 72 hours for long-term stays and for guest rooms with do-not-disturb notices.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Early Departure Policy
An early departure fee of 150 USD will apply to guests departing prior to their scheduled departure date.
Purchase Order Acceptance Policy
Purchase orders are not accepted.
We ask that all guests respect and refrain from disturbing other guests. Noise complaints and disturbances are handled on a case by case basis and could result in a 500 USD and eviction from the hotel.
Dogs up to 40 pounds are allowed.
Element Austin Downtown
109 East 7th Street.