If you have a sudden change of schedule and need to cut out early, stop by the front desk. We’ll do our best to settle your bill—but we may have to charge you for your full reservation.
Connecting Room Policy
Traveling together with family or friends? Many of our Aloft rooms can be connected—usually a king room with a double queen. Make sure to ask when you reserve and we'll do our best to set you up, as availability permits.
Sorry, it’s nothing personal—but we don’t accept personal checks for payment.
Early Arrival Policy
Check in at 3pm or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Credit Card Policy
All guests are required to maintain a credit card on account to cover incidental charges. The card will be authorized at the time of check-in and any amount not utilized, will be released back to the guest. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
We're a 100% smoke-free environment. So please follow our no-smoking rules—there's a $500 fine for anyone lighting up inside the hotel.
Sorry, but Fido and Fluffy will have to stay behind—pets aren’t allowed at Aloft Durham Downtown.
Late Checkout Policy
Feel free to sleep in—check-out time isn’t until 12 noon. Looking to stick around a bit longer? Let the Front Desk know and we’ll try to keep the room available for you. There’s no guarantee, but if we need you to clear the room, we can always stash your suitcase somewhere else until you’re ready to go.
Tax Exempt Policy
In the state of North Carolina, no one is exempt from the 6% occupancy tax. Exemptions from the 7.5% state tax are allowed only for federal employees who pay with credit cards issued by the federal government.
Age Requirement Policy
Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 21 years or older. Be sure to bring ID in case we need to confirm.
Extra Bedding Policy
We don't have any extra rollaway beds, but many of our Aloft rooms offer two queen-size beds, so be sure to ask if that's what you need.
The hotel is compliant with the Americans with Disabilities Act (ADA). ADA-compliant guest rooms include two rooms with one king bed each, and five rooms with two queen beds each. Wheelchairs and TDD equipment can be provided at no charge. Please contact the hotel directly to request these facilities.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Parties or large gatherings are not permitted in guest rooms. Should we be notified of a noise complaint, guests will receive a warning from our staff. If there is still an issue, guests may be asked to leave without compensation.
ID Requirement Policy
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof-of-age card. Photo identification must also match the name that is on the reservation.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Aloft Durham Downtown
345 Blackwell Street.
(1)(919) 402 5656