Check cashing services are available to guests who present a valid, major credit card (photo identification). There is a limit of $100 per week (stay).
All guest rooms and public spaces are 100% non-smoking. A cleaning fee will be charged to any guest who violates the smoking policy.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Early Departure Policy
An early departure fee equal to one night's room rate plus tax applies to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.
Extra Bedding Policy
Some rooms and suites will accommodate 1 rollaway bed and others will not. An extra charge will apply. Please check with hotel directly when requesting a rollaway bed.
Package Handling Policy
Handling fees apply for incoming and outgoing packages:
Up to 2 pounds: complimentary
2 to 9 pounds: 5 USD
10 to 25 pounds: 10 USD
26 to 50 pounds: 15 USD
A package can be sent to your attention c/o The Westin St. Francis, 335 Powell St., San Francisco, CA 94102. Please have it addressed to the person in whose name the reservation is made, followed by “[guest name] arriving [date]”, if possible. The hotel can hold a package for a maximum of 30 days before arrival and 30 days after departure.
Gift Certificate Policy
To purchase a gift certificate, please contact the Front Desk at (415) 774-0123.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit Card Policy
In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in. If a guest wishes to pay cash at check-in or checkout, a credit card must still be provided.
Most suites must be booked through the hotel directly. The Pacific Suite and Bridgeview Suite are bookable online based upon availability. For all other suites please contact our in-house reservations department for assistance.
Connecting Room Policy
Connecting rooms can be guaranteed in advance for a small daily fee. For more information, please call or email firstname.lastname@example.org.
The hotel does not accept third-party credit card payments on the same day of a guest’s arrival. Payment via a third-party credit card must be submitted at least three days before arrival. A credit card authorization form must be filled out and sent electronically via the Starwood secure eCredit Card Authorization form.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Hotel does not offer a waitlist.
One dog per room, of 40 pounds or less, is permitted. No other pets are permitted. The guest must sign a waiver at check-in before a dog is allowed in a guest room or in public areas.
Voucher Acceptance Policy
Vouchers are accepted.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
The Westin St. Francis San Francisco on Union Square
335 Powell Street.