There is a package handling fee of 2 USD for all incoming and outbound packages.
Packages must be shipped to the hotel at the attention of guest and should not arrive more than 3 days prior to arrival.
Meeting room deliveries must go thru the Sales Department.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
All guest rooms and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.
Our goal is to provide an atmosphere of relaxation and renewal, where our guests can be at their best. Accordingly, we have a zero tolerance rule for noise disturbances. Our staff will respond to all guest room noise complaints and registered guests will be asked to lower their volume. Unregistered guests will be required to leave the property.
Purchase Order Acceptance Policy
Please contact the Accounting Department to make Purchase Order arrangements.
Please contact the Sales Department to be placed on a waitlist.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Early Departure Policy
Please be advised that a fee of 75 USD will apply to all early departures.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Checking out after 12pm may result in additional charges.
Connecting Room Policy
A limited number of connecting rooms are available and are subject to availability at the time of check-in.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Dogs up to 40 pounds are allowed. Pets must be accompanied by their owner at all times. Guests will be required to sign a waiver at check-in.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification). Outside alcohol is not allowed in hotel common areas and meeting spaces.
The only checks accepted as payment by the hotel are certified bank checks. A valid credit card is still required at check-in.
Parties are not allowed in hotel suites.
Credit/Debit Card Policy
A valid credit or debit card must be presented at check-in. When using debit cards the estimated amount of the stay will be held against the bank account. Those funds will be unavailable for up to 7 days after check-out, depending on the bank's policies.
Tax Exempt Policy
Guests must present a Tax Exemption Certificate that is valid for Delaware with their photo ID at check-in.
Early Arrival Policy
Early check-in is subject to availability upon arrival and cannot be confirmed in advance. If necessary, luggage can be secured at the Bell Stand until the guest room is available.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
The Westin Wilmington
818 Shipyard Drive.