Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Early Departure Policy
An early departure fee of one night's room and tax applies to guests checking out prior to the departure date confirmed at check-in. Please check the terms of your reservation for specific conditions or exceptions.
A valid credit card is required at check-in for payment of the room, taxes, and incidentals. All cash-paying guests will be required at check-in to leave a deposit of 100 USD per day with a maximum of 200 USD, which covers potential incidental charges. Any unused balance will be refunded at checkout. Debit card users will have 50 USD per day deducted from their account, and the unused balance will be refunded at checkout. Depending on the bank, it may take several days for the balance to reappear in a checking account. To arrange payment with a third-party credit card, please contact the hotel directly by phone or email.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
The hotel is compliant with ADA.
Extra Bedding Policy
Guest rooms with two beds cannot accommodate a rollaway.
Gift Certificate Acceptance Policy
Gift certificates can be redeemed at hotel. Please contact the hotel directly to reserve a room.
All guest rooms and public spaces are 100% non-smoking. A $250 cleaning fee will be charged to any guest who violates the smoking policy.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Hotel does offer a waitlist. Please contact the hotel directly to be placed on the waitlist. Guest should provide a phone number and will be called if a room becomes available.
Dogs up to 40 pounds are allowed. Restrictions and deposit may apply. No other pets are permitted.
Sheraton Philadelphia Society Hill Hotel
One Dock Street.