Please contact the hotel directly to obtain a letter of authorization form to arrange payment via credit card for another guest or for other billing arrangements. The hotel does not accept purchase orders and arrangements must be made prior to arrival.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check Cashing Policy
Check cashing services are not available at the hotel.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Extra Bedding Policy
Rollaway beds are not available.
The hotel is a 100% non-smoking property. This includes all guest rooms and indoor and public areas as well as the restaurant and lounge. A minimum 200 USD cleaning fee will be charged for removal of smoke residue from a guest room.
Age Requirement Policy
Guests must be 18 years of age to reserve a guest room; valid identifcation is required.
Connecting Room Policy
A limited number of connecting rooms are available at this hotel. Rooms with one king bed can connect to another room with a king bed or to a room with two double beds. There are no connecting room combinations that both have two double beds. Connecting rooms are granted by request and not guaranteed.
Our hotel offers ADA-compliant elevators and guest rooms, available upon request.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
We are happy to accommodate dogs weighing up to 80 pounds—one dog per room. The dog's name, breed, and weight are required. The hotel reserves the right to charge for extra cleaning or damage if necessary. Cats are not allowed in the hotel.
Alcoholic beverage service is restricted to those 21 years of age or older with valid identification.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Cribs may incur extra charges.
Sheraton Grand Seattle
1400 6th Avenue.